Administration & Service occupation
Will AI replace Secretaries And Administrative Assistants, Except Legal, Medical, And Executive?
See how this occupation’s day-to-day work compares with other jobs in exposure to AI and automation, why it received this result, and where human skills remain essential.
Secretaries And Administrative Assistants, Except Legal, Medical, And Executive
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive · Administration & Service
Higher AI & automation exposure than 36% of jobs we compare.
Exposure index: 36 / 100
This compares the type of work in this job with the work in hundreds of other jobs.
This is a comparison between jobs — not a 36% chance of job loss.
Why did this job get this result?
- Managing office correspondence, ordering supplies, maintaining digital files, and scheduling appointments involve regular computer work.
- Processing purchase orders, greeting scheduled visitors, and maintaining office records follow established administrative routines.
- Work is situated in standard office environments with minimal physical automation exposure.
- Assistants must prioritize competing administrative tasks, coordinate office logistics, and resolve scheduling conflicts.
- Greeting visitors, fielding incoming phone calls, and assisting departmental colleagues require friendly, professional communication.
How technology may change this work
Technology and human strengths
What AI & automation may affect
- Automated visitor management systems and digital check-in kiosks can register guests and notify employees of arrivals.
- Office supply management tools and automated order forms can help track supply levels and schedule routine replenishment.
Human strengths in this job
- Creating a warm, welcoming, and organized physical environment for office visitors, clients, and employees
- Handling unexpected office disruptions, facility maintenance emergencies, and vendor issues with practical resourcefulness
- Assisting colleagues with varied, unscripted administrative problems that automated corporate software cannot resolve
- Maintaining harmonious interpersonal relationships and fostering a cooperative office community
How this result breaks down
These are model components, not percentages of the job or of how necessary people are.
How much the job involves information, data, writing, analysis or other digital work that AI and software may help with.
How much of the work follows regular, predictable or repeated steps.
How much of the physical work may be suitable for machines or robotics.
How much the job depends on judgment, creativity, communication and adapting to real situations.
How is the index calculated?
The Exposure Index is a percentile comparing this job's digital, routine, and physical tasks against all 897 occupations in the Model 2.1 dataset. A score of 36 means higher modeled exposure than approximately 36% of comparable jobs.
Your work may differ
How does your work compare?
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What people in this job commonly do
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Create, maintain, and enter information into databases.
- Use computers for various applications, such as database management or word processing.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
How we compare jobs
We look at what people do in hundreds of occupations — including digital work, repeatable activities, physical automation and human skills — then compare the job with other occupations.
What this tool cannot predict
It cannot predict individual job loss, exact technology adoption timing or decisions by an individual employer.
Occupation and data details
O*NET-SOC: 43-6014.00
Career category: Administration & Service
Typical education: High school diploma or equivalent
Data source: O*NET, U.S. Department of Labor.
This product includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Toolsyte has modified and scored some information; USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.