Administration & Service occupation
Will AI replace Office Clerks, General?
See how this occupation’s day-to-day work compares with other jobs in exposure to AI and automation, why it received this result, and where human skills remain essential.
Office Clerks, General
Higher AI & automation exposure than 49% of jobs we compare.
Exposure index: 49 / 100
This compares the type of work in this job with the work in hundreds of other jobs.
This is a comparison between jobs — not a 49% chance of job loss.
Why did this job get this result?
- Operating office software, managing digital filing repositories, and processing incoming correspondence require regular computer use.
- Sorting mail, filing paperwork, copying documents, and compiling reports follow regular, repeatable office routines.
- Work takes place in office settings, combining desk work with light physical handling of mail, packages, and office supplies.
- Clerks must organize disorganized records, reconcile minor documentation discrepancies, and route inquiries to appropriate personnel.
- Interacting with office staff, assisting visitors, and communicating with delivery personnel require clear interpersonal communication.
How technology may change this work
Technology and human strengths
What AI & automation may affect
- Digital mailroom automation and document-scanning platforms can convert physical paper mail into digital messages automatically.
- Automated document management systems can categorize, tag, and route electronic files to appropriate departmental folders.
Human strengths in this job
- Adapting flexibly to diverse, unexpected office tasks that fall outside standard automated departmental workflows
- Locating missing physical files, historical paper documents, and misfiled records with thorough investigative persistence
- Assisting departmental staff with urgent, multi-faceted administrative tasks during peak business periods
- Ensuring physical office supplies, mailrooms, and records rooms remain functional, organized, and accessible
How this result breaks down
These are model components, not percentages of the job or of how necessary people are.
How much the job involves information, data, writing, analysis or other digital work that AI and software may help with.
How much of the work follows regular, predictable or repeated steps.
How much of the physical work may be suitable for machines or robotics.
How much the job depends on judgment, creativity, communication and adapting to real situations.
How is the index calculated?
The Exposure Index is a percentile comparing this job's digital, routine, and physical tasks against all 897 occupations in the Model 2.1 dataset. A score of 49 means higher modeled exposure than approximately 49% of comparable jobs.
Your work may differ
How does your work compare?
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What people in this job commonly do
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Review files, records, and other documents to obtain information to respond to requests.
How we compare jobs
We look at what people do in hundreds of occupations — including digital work, repeatable activities, physical automation and human skills — then compare the job with other occupations.
What this tool cannot predict
It cannot predict individual job loss, exact technology adoption timing or decisions by an individual employer.
Occupation and data details
O*NET-SOC: 43-9061.00
Career category: Administration & Service
Typical education: High school diploma or equivalent
Data source: O*NET, U.S. Department of Labor.
This product includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. Toolsyte has modified and scored some information; USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.